Return / Refund Policy
If you wish to return any products, then please follow the process stipulated below for each product category:
1) Mattresses:
a) Our Mattresses are covered by our 100-night risk-free trial. We ask you to try your mattress for a minimum of 30 nights from receiving it. Why do we ask you to give us a minimum of 30 nights? This is so that your body has time to adjust to your new mattress and so your mattress can fully decompress.
b) Not Satisfied? Contact us at: info@peacelily.com.au after the 30th night and before the 100th of your sleep trial to initiate the return process. Email us your order number and a full-length photograph of the back and the front of the mattress. You must ensure that your mattress is in good condition with no stains, tears or deformations due to misuse in order for your refund to be accepted. Once this has been received by our team, we will get in touch to arrange the next steps.
c) Limited to one mattress return per household.
2) Mattress Toppers:
a) Mattress Toppers are covered by our 100-night risk-free trial. We ask you to try your mattress topper for a minimum of 30 nights from receiving it. We ask you to try it for this amount of time so that your body has time to adjust to your new mattress topper and so your mattress topper can fully decompress.
b) If you wish to return your mattress topper, contact us at: info@peacelily.com.au before the conclusion of the 100-night return period to obtain Refund Approval from the Peace Lily team. Email us a full-length photograph of the back and the front of the mattress topper. You must ensure that your mattress topper is in good condition with no stains, tears or deformations due to misuse in order for your refund to be accepted. You must follow the instructions from the Peace Lily team in order for us to check the condition of your mattress topper. Once this has been received by our team, we will get in touch to arrange the next steps.
c) Limited to one mattress topper return per household.
3) Pillows:
a) Pillows are covered by our 100-night risk-free trial. We ask you to try the pillow for a minimum of 30 nights from receiving it. We ask you to try it for this amount of time so that your body has time to adjust to your new pillow.
b) If you wish to return your pillow, contact us at: info@peacelily.com.au before the conclusion of the 100-night return period to obtain Refund Approval from the Peace Lily team. Email us a full-length photograph of the back and the front of the pillow. You must ensure that your pillow is in good condition with no stains, tears or deformations due to misuse in order for your refund to be accepted. You must follow the instructions from the Peace Lily team in order for us to check the condition of your pillow. Once this has been received by our team, we will get in touch to arrange the next steps.
c) Limited to two pillows returned per household.
Exclusions:
a) The 100-night trial applies to purchases made from Peace Lily and authorised third party sources. If the product was purchased from an authorised third-party source, the returns process will be subject to each respective retailers' policy but must still meet the returns criteria set by Peace Lily.
b) If the mattress is purchased by international customers outside of Singapore, customers are responsible for the shipping costs associated with the mattress return.